VCG 1.5.4

The Virtual Care Group offers a comprehensive telehealth service that provides 24/7 access to U.S. board-certified doctors and therapists. This service is designed for students, ensuring they can connect with healthcare professionals regardless of their location, whether on or off campus.

Eligible members can utilize this app to:

• Create an account
• Schedule appointments
• Consult with a doctor or a therapist any time, day or night

Understanding Telehealth

This service facilitates access to behavioral and medical care, especially when finding local providers is challenging or when schedule constraints make traditional appointments difficult. Online visits provide the opportunity to meet with licensed practitioners from the comfort of your home.

Depending on the individual’s insurance plan, participants can connect with a national network of licensed therapists and board-certified physicians equipped to manage over 80 common medical conditions. Providers may have various specialties and offer services in multiple languages.

Ensuring Safety

Telehealth consultations are conducted through a secure live video connection on a platform that adheres to HIPAA compliance standards, allowing members to use laptops, smartphones, or tablets for their appointments.

Behavioral Health Services

Continuity of care is encouraged; members can see the same therapist as often as needed to establish trust and develop therapeutic rapport. If necessary, a change in therapist is always an option.

Availability for therapy sessions typically spans weekdays, evenings, and weekends, providing flexibility in scheduling based on individual preferences.

Medical Health Services

Telehealth is particularly beneficial for non-emergency medical issues where an in-person visit might be challenging. It is an effective alternative during instances such as:

• Considering an ER or urgent care visit for non-urgent matters
• Inaccessibility of primary care physicians
• Requesting prescriptions or refills
• Traveling while needing medical attention
• Seeking care outside regular business hours

Common conditions that may be treated through this virtual format include:

• Allergies
• Bronchitis
• Coughs and colds
• Ear infections
• Conjunctivitis (pink eye)
• Respiratory infections
• Sinus issues
• Urinary tract infections

Averaging Response Times

The average response time for consultations is approximately fifteen minutes. This wait period allows physicians to review patient health information prior to interaction.

Professional Credentials of Physicians

The physicians associated with this service are state-licensed, board-certified professionals who reside in the United States. Members will be connected with physicians licensed in their respective states upon request for consultation.

Availability of Physicians

A dedicated team of physicians is available around the clock, providing accessibility to healthcare services every day of the year, including holidays.

Prescription Capabilities

If deemed appropriate, physicians can electronically prescribe non-narcotic medications to a preferred pharmacy. It is important to note that controlled substances, psychotropic medications, and lifestyle drugs are not prescribed through this service.